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Privacy Notice

B.S.L Training committed to safeguarding personal data. This Privacy Policy explains the data we collect and how we treat it in compliance with the General Data Protection Regulation (GDPR).


By submitting your personal information, you agree that we may use your information to improve your experience of our website, provide any services you choose to receive, monitor the quality of B.S.L Training qualifications and improve any communication or services you receive from us.


We will take all reasonable steps to ensure that your information is treated securely and in accordance with our privacy policy.


What personal data we collect


We may collect and process the following personal data that you supply to us, including:


  • Your email address, telephone numbers, postal address and job role information.

  • Information about your visit to our Website such as the items you searched for, viewed, and length of visits to certain pages, page interaction information. Also included is the information you provide to us if you contact us, enter a competition, complete a survey, or request information.

  • Information that you provide to us when enquiring about our BSL courses, Deaf Awareness and family signing.

  • In certain cases, we may collect sensitive personal information from you. For example, any special needs, Deaf/hearing, etc.

  • If you contact us, we may keep a record of that correspondence.


How we use your personal data


We may use the information you have provided to us in the following ways:


  • To provide you with goods and services that you have requested or contracted B.S.L Training to provide.

  • To communicate with you in relation to contracted goods and services.

  • To notify you about any important changes to our products and services which may impact you, or your use of our site.

  • To fulfil any transaction for any goods or services you have requested.

  • We may use statistical information collected to inform and improve our work.




All personal information provided to us is stored on our secure server. Any hard copy information that contains personal data is kept in locked and secured cabinets.


Please be aware that the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information transmitted. Once we have received your personal data, we use strict procedures and security features to try to prevent unauthorised access.


Customer personal data is held in hard copy and electronic form. Electronic copies of this data will be held for a maximum of 6 years, upon which it will be archived. Hard copy data will be retained for a maximum of 3 years and shredded after this point.



Access to information


You have the right to request a copy of the information we hold about you at any time by contacting us at or writing to us at our registered address. Please include information that will enable us to verify your identity; and £10.00, the current applicable fixed fee. We will respond within 30 days of a request.


We encourage you to contact us to let us know if any of your personal data is not accurate or changes need to be made, so that we can keep your personal data up-to-date.


You have the right to request the deletion of your personal data where, for example, your personal data is no longer necessary for the purposes for which it was collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us at or writing to us at our registered address.


Request to remove your personal data


In certain circumstances, you have the right to request to the processing of your personal data where, for example, your personal data is being processed based on legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for marketing purposes.


If you would like to object to the processing of your personal data, please contact us or by writing to us at our registered address.


Links to other websites


Our site may contain links to the websites of our partners, affiliates, or other third-party organisations. If you follow a link to a third-party website, we recommend that you review the privacy policy of the third-party website before submitting any personal information.


B.S.L Training does not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information on these websites or the organisations they represent.




A cookie is a small file, typically of letters and numbers, which may be placed on your computer when you access a website. Cookies generally allow the website to recognise your computer and browsing activity if you return to the website.


We use both persistent cookies and session cookies. Persistent cookies allow our website to recognise you when you return to our site another time. This provides us with useful analytics that help us optimise our website and your visits. Session cookies exist just for the life of your current visit whilst you have your browser open. They are not stored on your hard disk and are erased when you exit your web browser.


Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

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